Second Level Maintenance
Service Detail
Second Level Maintenance (SLM) is the maintenance of self-service banking machines such as ATMs and CRMs where engineers are required to attend to the fault. Our highly-skilled field service engineers (FSE) take care of more serious problems that can’t be resolved by first level maintenance (FLM), ensuring your operations are never slowed down by technical issues.
Machine Installation
Machine procurement, hardware and software installation.
Preventive Maintenance
Periodical maintenance without waiting for the damage to occur
24-Hour Support
Quick response to ensure your machines stay operational.
Corrective Maintenance
Repairs conducted based on the breakdown escalation.
SLM Process
Ticket
A job ticket is created through the system when an issue occurs with a machine.
Dispatch
Assigning FSEs in response to the ticket.
Maintenance
Our FSEs visit the location and perform the maintenance.
Report
The whole process is recorded in our system.
from Start to Finish
Tracked in BOSS
Monitor your entire SLM process in our operation support system
Ready to Maintain Your Machines Operation?
Learn how we can maintain and manage your self-service banking machines.
Let’s get started on your custom solution.
